Solutions · telecom
A failed CRAC unit in one central office can drop service for 100,000 subscribers.
Invisible until it goes dark.
Central offices, tower sites, and edge facilities run 24/7/365 on cooling and backup power aging faster than budgets can replace. We map the dependencies behind service availability, so teams see which sites are closest to failure.
Why telecom failures cascade into network outages
Telecom facilities are run to five-nines expectations on building infrastructure regularly past 30 years old. The gap between those two realities is where the next major outage is already forming.
01CRACCooling failures in a central office can force equipment shutdowns within minutesWhat it costs
A central office houses switches, routers, and fiber termination serving tens of thousands of subscribers. When a CRAC unit fails and the redundant unit cannot absorb the load, rack inlet temperatures climb past 104F in minutes. Equipment throttles, then shuts down. The network goes dark.
0248VDC power plant battery strings degrade quietly and may not deliver rated runtime when utility power failsWhat it costs
The -48V DC plant is the last line of defense between a utility outage and a service outage. Strings rated for 8 hours of runtime may deliver 4 after a decade of float charging and cell degradation. Nobody knows the real number until the utility power actually fails.
0310K+Thousands of cell tower sites each depend on a generator, fuel supply, and battery backup maintained by third-party contractorsWhat it costs
Cell tower generators run on contract schedules that may or may not reflect actual condition. A generator that has not been load-tested in 18 months may not start during an ice storm. Exactly when every subscriber needs their phone to work.
04NORSFCC Network Outage Reporting thresholds expose facility-driven outages to federal scrutiny and public disclosureWhat it costs
Outages affecting more than 900,000 user-minutes or disrupting E911 must be reported through NORS. Post-2022 rulemakings extend reporting to broadband providers. When the root cause is a cooling failure or a depleted battery string, your facility team's condition data becomes part of a federal record.
How Rivolq helps telecom infrastructure teams
See which failures would affect the most subscribers and highest-value circuits
We map cooling, power, and backup systems to the equipment they protect. When a CRAC unit degrades, you see subscriber impact and SLA exposure.
Track DC plant health, battery string capacity, and rectifier performance across every central office
Battery strings degrade unevenly. We track string voltage, impedance trends, and actual versus rated capacity, so you know real runtime at every facility.
Track generator tests, fuel levels, and battery condition across thousands of cell sites
We aggregate generator tests, fuel delivery schedules, and battery health across sites, then flag the ones that fail first in an extended grid outage.
Track facility condition against Uptime Institute tier assumptions and internal SLA tiers
Facility teams now face Tier II and III expectations. We classify each site by the redundancy it actually delivers today: N, N+1, or 2N.
Telecom infrastructure questions, answered.
Common questions from network operations, critical facilities, and capital planning teams evaluating Rivolq.
How does Rivolq prevent service-affecting failures?
Rivolq scores the cooling, power, and backup systems behind network uptime — across central offices, cell sites, and edge facilities — by failure risk. A CRAC unit or power system drifting toward failure surfaces before it can drop service for tens of thousands of subscribers.
Can Rivolq rank risk at the site level across the whole network?
Yes. Rivolq puts every facility in one view and ranks which sites are closest to a service-affecting failure, so capital and field resources go to the locations that protect the most uptime rather than to whichever site failed last.
Does Rivolq replace our existing maintenance system?
It does not have to. Rivolq includes a full CMMS for work orders and preventive maintenance, but it can also import your existing asset register and work history and layer risk scoring and capital planning on top of the system your team already uses across sites.
How long before a network sees results?
A scoped pilot typically runs about 90 days from the first sites to a capital plan you can take to leadership. Most teams start with a region or one facility type to prove the workflow on real assets before expanding across the network.
Reading for network operations teams.
Articles on quantifying the cost of deferred maintenance, keeping the backlog under control, and what a scoped first-facility pilot should deliver.
Go deeper in the Help Center
How dependency analysis, alert tuning, and mobile work orders support distributed sites from central offices to towers.
See which facilities are closest to a service-affecting failure.
Map the cooling, power, and backup dependencies behind network uptime, across central offices, cell towers, and edge facilities.
