Help Center
Getting started with Rivolq.
Practical guides for setup, daily operations, intelligence workflows, and team administration.
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Browse all categories →Overview
What Rivolq Is
Rivolq is a facilities intelligence platform with maintenance operations built in, turning maintenance activity into planning evidence.
Read article →Getting Started
Your First 15 Minutes
A seven-step first session that builds the minimum structure Rivolq needs: a facility, assets, a work order, and a PM schedule.
Read article →Operations
Work Orders and Preventive Maintenance
Work orders turn requests, inspections, PMs, and risk findings into trackable work across list, kanban, and calendar views, with completion data feeding history.
Read article →Intelligence
Intelligence, Reporting, and Scenarios
Rivolq's intelligence surfaces help prioritize and plan, but only once your assets, work history, and PM coverage are healthy.
Read article →Administration
Complete Your Profile
Learn how to fill in your profile details so assignments, mentions, notifications, and reports work correctly
Read article →Troubleshooting
Using the AI Assistant
The Rivolq assistant has read access to your data and answers questions, drafts content, and surfaces KB articles in context.
Read article →Browse by category
All articles.
Overview
4 articlesWhat Rivolq is and how to think about the platform.
Getting Started
9 articlesFirst login through a working workspace with real data.
Operations
27 articlesDaily execution: work orders, PMs, assets, parts, vendors.
- Work Orders and Preventive Maintenance→
- Assets, Parts, and Vendors→
- Floor Plans and Asset Pins→
- Unlocated Assets and Location Cleanup→
- List, Kanban, and Calendar Work-Order Views→
- Run Your Day in Rivolq→
- Create Your First Work Order→
- Create and Close Work Orders Well→
- Build a Practical Preventive Maintenance Program→
- Preventive Maintenance Basics→
- Asset Meters, Thresholds, and Condition PMs→
- Your Dashboard as a Technician→
- Completing Work Orders→
- Scanning Assets with QR Codes→
- Finding Asset Information→
- Create, Assign, Update, Close, and Delete Work Orders→
- Add, Update, Retire, and Troubleshoot Assets→
- Create, Edit, Pause, Complete, and Troubleshoot PM Schedules→
- Add Vendors, Update Records, and Use Service Context→
- Parts and Inventory→
- Vendors and Suppliers→
- Labor Tracking→
- Downtime Tracking→
- Site Maps and Building Rollups→
- Templates for Work Orders and PMs→
- Maintenance Request Portal→
- Mobile Work Orders→
Intelligence
25 articlesReporting, risk, scenarios, dashboards, and executive review.
- Intelligence, Reporting, and Scenarios→
- Use Dashboards, Alerts, and Reports→
- Reading Your Dashboard→
- Understand Your Dashboard and KPIs→
- Understanding Analytics→
- Prepare for Reporting and Capital Review→
- How the Predictive Engine Works→
- How to Use Predictive Work and Recommendations→
- How Analytics Works and How to Use It→
- How the Dependency Graph Works→
- How Scenarios and Capital Planning Work→
- How Executive Reports Work→
- How the Digital Twin Works→
- Generate, Open, Share, Email, and Troubleshoot Executive Reports→
- Using Dashboard Cards, Drill-Downs, and Filters Without Getting Lost→
- Read Analytics, Investigate Patterns, and Decide What to Do Next→
- Build Scenarios, Compare Options, and Explain the Result→
- Use the Digital Twin to Find Assets and Start Work→
- Planning Chat and Command Center→
- Predictive Work Orders→
- Capital Planning→
- Dependency Graph and Blast Radius→
- Digital Twin (3D Visualization)→
- Risk Policy Settings→
- Alerts, Notifications, and Incidents→
Administration
26 articlesUsers, roles, billing, support, and team access.
- Complete Your Profile→
- Invite Your Team→
- Roles, Billing, and Support→
- Invite Your Team and Manage Access→
- Admin Settings Overview→
- Understand Plans, Features, and Billing→
- How to Update Settings, Billing, and Team Access Safely→
- Roles and Permissions→
- MFA and Passkeys→
- SSO and SAML Setup→
- Audit Log→
- Chat Connectors and Integration Events→
- Scheduled Exports→
- OAuth Apps and Connected App Access→
- AI Provider BYOK→
- Trust Center and Security Documents→
- Developer Portal and API Reference→
- Importing and Exporting Data→
- API Keys and Service Accounts→
- Data Privacy and GDPR→
- Billing, Plans, and Usage→
- Refunds and Cancellations→
- AI Usage and Budgets→
- Recycle Bin and Undo→
- Plans, Trials, and Feature Access→
- Set Up SSO, Passkeys, and User Provisioning→
Troubleshooting
11 articlesFixes for common issues and unexpected behavior.
- Using the AI Assistant→
- Troubleshoot Missing Data and Empty States→
- Support Best Practices and Escalation→
- How Alerts Work and How to Tune Them→
- Frequently Asked Questions→
- How to Review Alerts and Turn Them Into Action→
- How to Get Help Fast When You Are Stuck→
- Troubleshoot Work-Order Counts and Filters→
- Alerts and Inbox: How Rivolq Reaches You→
- Notifications, Digests, and Reaching the Right People→
- Status Page and Incident Visibility→
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