Frequently Asked Questions

Common questions

If a page looks empty, check facility, saved-view, and search filters, confirm there is real data behind the workflow, and confirm your role and plan include that surface. A missing feature may be plan-gated, role-restricted, or have incomplete workspace setup.

If a KPI cannot be explained by the underlying data, drill into the supporting records before treating it as truth. The dashboard should help you investigate, not replace judgment. When the predictive engine flags something unexpected, review the asset, work history, and PM coverage, then decide whether to inspect, repair, monitor, or escalate.

Not every asset needs a PM schedule. Start with assets that are critical, failure-prone, expensive, regulated, or operationally important. The digital twin is not required; core value still depends on clean assets, work history, and PM execution.

Setup, work orders, imports, and access

If the workspace feels empty, add one facility, a small set of critical assets, one work order, and one PM schedule. Rivolq becomes easier to understand once real records exist.

If work is missing, check filters, facility, status, assignee, date range, and saved views. If a task is complete, close it with notes instead of leaving it in progress.

If an import looks wrong, read the summary and open questions first. Use the mapping, row, or duplicate views for deeper inspection, and do not press Add to Rivolq unless the final write sentence matches your intent. See bulk import review and commit.

If a user cannot access something, check role, plan, feature availability, and whether the route belongs to admin or normal workspace navigation.

Reviews and support

Review dashboards daily for exceptions and active work, weekly for backlog, PM, and recurring issues, and monthly for trends and planning. When contacting support, include the page URL, what you expected, what happened, the relevant facility, asset, or work order, and a screenshot if the issue is visual.

Use the FAQ for quick orientation, then open the detailed article for the full workflow. Use the assistant or support when the issue depends on your data, account, billing, live route behavior, or a workflow that repeatedly fails. See how to get help fast.