Use the Digital Twin to Find Assets and Start Work

Use the twin to orient

Use the twin when spatial context helps you move faster: finding where an asset sits, understanding nearby systems, and moving from the model into work or asset context. First confirm you are in the correct facility or model scope, since the common mistake is looking at the wrong building, floor, zone, or model version.

1. 01Open Digital twin.
2. 02Navigate to the building or model area you need.
3. 03Select the asset or object of interest.
4. 04Review the linked asset context.
5. 05Open the asset record or create work if needed.

Use the twin to understand place; use the asset page and work orders to do structured operational work.

When links are incomplete

If the model object exists but the asset record is thin, update the asset register: add facility, location, category, tag, and notes. If the object should not be an asset, avoid forcing a bad link just to make the model feel complete.

Troubleshooting checklist

Check the correct facility, correct model version, that an asset link exists, that the asset is active, that you have access, that the device can render the model, and that the linked work order opens from asset context. A good workflow ends with faster orientation and a cleaner next action: inspect equipment, open a work order, update the asset, or explain spatial context to someone else.