Digital Twin (3D Visualization)

The digital twin is a 3D view of one facility with its assets drawn where their records say they are. It is optional, included in the Enterprise plan, and most useful on large or complex sites where knowing where something is speeds up the next action. Every element on the page traces to a record: an asset with no position is listed as unplaced rather than drawn somewhere invented.

What you can do with it

Open a facility from the selector or share a link; the URL carries the facility and the selected asset. The list groups assets by location (building, level, room), sorts each group by risk, and filters by name, type, or room. Select an asset to see its risk score and band, criticality, open work orders, replacement cost, and downstream dependencies, then create a work order from it; the work order records that it was raised from the twin and the risk score at the time. An asset with an uploaded 3D model adds X-ray and explode views, per-component selection, and a work order from a clicked component.

Setting up the twin

Open Setup from the top bar. Three things make the twin more true, in this order:

1. 01Floor plans. Pin assets on a floor plan so they have a place in the scene. Assets without a pin or stored coordinates stay in the Unplaced group until someone places them. See floor plans and asset pins.
2. 023D models (optional). Upload a model per asset (GLB, GLTF, OBJ, STL, FBX, DAE, 3DS, or USDZ, up to 100 MB) to turn on per-component selection, or a building model as the facility's shell. Without a model, an asset is a plain marker, never a stand-in that pretends to be the equipment.
3. 03Sensors. When sensors are bound to assets, the instrumented count reflects them and risk moves from modeled to measured. Sensor overlays on the scene are not available yet.

If you only need to place assets or reconcile rooms, use floor plans first.

What the twin does not do yet

It does not filter the scene by PM status, alerts, or criticality. It does not plan technician routes. It does not import DWG, IFC, or BIM files. It does not show live sensor readings on the scene. These are on the roadmap.

When to use it

If technicians can locate any asset by name, the twin is overkill. It earns its place when the site is large, when people new to the site need to find equipment, or when explaining an incident is faster by pointing than by describing. Set up the dependency graph so downstream impact appears on the selected asset.