The Operations Report

Reporting is the operational scorecard: what the maintenance function actually did over a period, rather than what is happening right now. Where the dashboard is a live picture, this is the record. Open Reporting in the sidebar. It needs the operations reporting entitlement and an admin-level workspace role.

Choosing a window

Two controls sit at the top. Period runs from 1 to 365 days and defaults to 90. Facility is the whole portfolio or one site. Both re-run every figure on the page. A number without its window is meaningless, so read the period selector before you read the numbers, especially in a report you have been sent.

The headline numbers

• PM compliance: preventive work orders completed, as a percentage of preventive work orders created in the window. A large PM batch raised late will dilute this even if the team is on top of things.
• MTTR: mean time to repair, the average hours between a work order being created and completed. Records with impossible durations (completed before created, from clock skew or a manual edit) are excluded rather than allowed to skew the average.
• Completion rate and backlog: throughput against what came in.

The cards

• PM vs corrective: whether you are running maintenance or being run by it.
• Priority mix and SLA distribution: where work landed and whether it was met.
• Top failures: the assets generating the most work.
• Cost outliers and top-cost assets: the jobs and machines that consumed the money.
• Spend by facility and facility performance: the portfolio comparison.
• Maintenance trend: the direction of travel.

Every card opens a detail drawer, so check the underlying records before you quote a figure in a meeting. The export button produces a CSV of the current view with the period and facility filter applied; changing the window changes the export.

Reading it honestly

• PM compliance below 60 percent usually means the schedule is wrong, not the team.
• A falling MTTR with a rising corrective count is not a win. You are getting faster at a growing pile of breakdowns.
• Compare the same window to the same window. Rolling 90-day figures against a calendar quarter produce an argument, not an insight.
• One facility's outliers can carry the whole portfolio number. Use the facility filter before concluding anything about the group.

For the live picture, see reading your dashboard. For a board-ready pack, see how executive reports work.