Crews: Putting More Than One Person on a Job

Owner and crew

Plenty of jobs need more than one pair of hands, but a work order has one owner. Collaborators are how you put the rest of the crew on the job without pretending it belongs to someone else. Every work order has one assignee, the owner accountable for the job getting done, and any number of collaborators, the rest of the crew.

Add collaborators when you create the work order or any time after, from the assignment area of the work order form. Everyone you add gets a notification telling them they have been added to the crew, so nobody discovers their day's work by accident. Keep one owner even on a four-person job. Shared accountability is no accountability; the crew list records who else was there.

What changes once someone is on the crew

They can see the work order. Technicians only see work assigned to them, plus the unassigned pool they can claim from. Crew membership counts as assignment, so an apprentice added as a collaborator gets the job on their board with the full detail, without needing broader permissions.

They are counted as busy. Double-booking detection treats crew membership exactly like ownership. Schedule someone into two overlapping jobs, as owner of one and collaborator on the other, and Rivolq flags the clash.

The crew size travels with the work order. Reporting and labor rollups see the whole crew, not just the owner.

External contractors are narrower: they see work explicitly assigned to them, and never the unassigned pool.

Using it well

• Add the crew before the day starts, not after the job. The value is in the schedule check and the notification; both are worthless retrospectively.
• Log each person's hours separately. The crew list says who was there; labor records say for how long.
• Take people off when plans change. A stale crew list makes the double-booking check protect a job nobody is working on.
• One owner per job. Always.

Related reading

Assignment and scheduling basics are in how to create, assign, update, close, and delete a work order. The technician's own view is described in your dashboard as a technician.